Returns & Exchange Policy

Returns & Exchange

At Brand Post, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Brand Post within 14 days of receipt of item(s). Claims for missing items or items damaged in transit must be received within two business days of receipt of product(s).

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price.

Please read all conditions below. If conditions are not met, Brand Post reserves the right to refuse the return or to charge a restocking fee of no less than $5 + GST

How do I return or exchange an item?

· In order to return an item you need to first obtain an RA (Return Authorization) number.

· To request an RA number please call us on 0800 465 767 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

· Include the invoice and the reason for the return. If faulty, please specify the fault.

· Please do not place stickers or courier tickets on the original manufacturer’s package.

· The RA number must be clearly written on the outer box/bag. If you received a label in the email, print the label and tape it to the box/bag.

· Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

 

Where do I send my return to?

Small Parcels / Courier Bags:
Brand Post
PO Box 1035
Palmerston North 4440

Larger Parcels / Boxes:
Brand Post
235 Main Street
Palmerston North 4410

Conditions:

· All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

· Ink Post is not responsible for personal data or items left in returned items.

· Faulty items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.

· RA numbers are valid for 10 days.